PG Builders operates as a cloud-based software-as-a-service (SaaS) platform. We do not provide a free tier or free trial access.
To help new users evaluate the Service with confidence, we offer a limited seven (7) day money-back guarantee applicable only to a user's first successful subscription payment, subject to the terms and conditions set forth in this Refund Policy.
This Refund Policy applies exclusively to the initial subscription purchase made by a new user and does not apply to subscription renewals, subsequent purchases, upgrades, add-ons, or any later transactions.
1. Subscription Cancellation
Users may cancel their subscriptions at any time through the Service or by contacting customer support.
- Effect of Cancellation: Cancellation prevents future recurring charges. Access to the Service will continue until the end of the current billing period, after which the subscription will expire.
- Standard Account Status: Following the expiration of the billing period, the account will remain in an inactive state. No automatic deletion of data will occur at the point of cancellation alone.
- Data Retention After Cancellation: To help prevent accidental data loss, we may retain account information and associated records for up to one (1) year following account inactivity or subscription lapse. Users who reactivate their subscriptions within this period may be able to restore access to previously stored data, subject to then-current service terms.
- Permanent Account Deletion: If a user wishes to permanently delete their account and associated data before the end of the retention period, they may submit a deletion request through the platform or by contacting customer support. Upon confirmation, all account information and associated records — including properties, rooms, tenant records, and transaction logs — will be permanently removed from our active systems. Such deletion is irreversible.
2. Refund Eligibility — First-Time Subscription (7-Day Money-Back Guarantee)
A refund is available only on the first successful subscription payment made by a new user, and only if the refund request is submitted within seven (7) calendar days of the payment date.
To qualify for a refund under this guarantee, the following conditions must be met:
- The refund request must be submitted within seven (7) calendar days from the date of the initial subscription payment.
- The request must relate exclusively to the first successful subscription payment made by the account. Renewals, subsequent payments, upgrades, and add-ons are not eligible.
- The user must contact us via email at supportpgbuilderss@gmail.com with the registered email address, payment reference number, and a brief reason for the refund request.
- Refund requests submitted after seven (7) calendar days from the initial payment date will not be eligible, regardless of the circumstances.
3. Non-Refundable Transactions
The following are explicitly non-refundable:
- Subscription renewal payments (monthly, quarterly, annual, or any recurring cycle).
- Subscription upgrade payments or plan change fees.
- Any add-on, feature extension, or one-time purchase made separately from the initial subscription.
- Payments made after the seven (7) day money-back period has expired.
- Situations where the account was suspended or terminated due to violation of the Terms and Conditions.
- Payments where refund requests are submitted after account deletion has been requested or confirmed.
- Any transaction where the user has charged back or disputed the payment through a bank, card network, or payment gateway without first contacting us.
4. Refund Processing
- Approved refunds will be processed to the original payment method used at the time of purchase (e.g., debit card, credit card, UPI, net banking).
- Refund processing timelines are subject to the policies of the respective payment gateway (Razorpay) and the user's financial institution. Standard processing time is typically 5 to 10 business days after approval, though this may vary.
- We do not issue refunds in the form of cash, cheques, vouchers, credits, or alternative payment instruments.
- We reserve the right to decline refund requests that do not meet the stated eligibility criteria or that are submitted after the applicable time limit.
5. Chargeback and Dispute Policy
Initiating a chargeback or payment dispute through a bank or card issuer without first contacting PG Builders customer support is a violation of these terms. Any account subject to an unjustified chargeback will be immediately suspended and may be permanently terminated.
If you have a legitimate concern regarding a charge, please contact us first at supportpgbuilderss@gmail.com before initiating any dispute with your financial institution.
6. Fraudulent or Abusive Refund Requests
PG Builders reserves the right to decline any refund request that appears to be fraudulent, abusive, or made in bad faith, including but not limited to:
- Multiple refund requests from the same individual using different email addresses or payment methods.
- Requests submitted by users who have violated the Terms and Conditions of Service.
- Requests where the information provided is found to be false, misleading, or incorrect.
We may also report instances of suspected fraud to relevant financial institutions and authorities.
7. Changes to This Refund Policy
We reserve the right to update, modify, or replace this Refund & Cancellation Policy at any time. Changes will take effect upon publication on this page. Continued use of the Service following the posting of any changes constitutes acceptance of the updated Policy.
It is the user's responsibility to review this Refund Policy periodically for any updates or changes.
8. Contact and Grievance Redressal
For refund requests, cancellation assistance, or any questions regarding this Refund & Cancellation Policy, please contact us:
We will make reasonable efforts to review and respond to legitimate requests within a reasonable period of time.